FREQUENTLY ASKED QUESTIONS
WHAT IS SOFT PLAY?
Soft play is an activity for children that involves playing in a specifically designed area with soft surfaces and equipment. Our Soft Play Packages are designed for children 0-5 years of age.
WHAT CAN I USE RENT YOUR PACKAGE FOR?
Birthdays. Milestones. Baby Showers. Gender Reveals. Weddings. BBQs. Play Dates. Park Events. Block Parties. Reunions. Corporate Events. Holiday Parties. Community Events. School Events.
WHAT IS YOUR BOOKING AVAILABILITY?
Love Bugs Play currently offer our soft play rentals Saturday and Sunday. Feel free to contact us if you are looking for days that differ from our normal options. We may be able to accommodate you! Just ask!
HOW LONG ARE THE RENTALS?
All of our packages are rented for 4 hours of soft play fun! We deliver and set up equipment 1-2 hours prior to your rental time. We do offer additional rental time at the time of booking for $50 per hour.
DO YOU REQUIRE A DEPOSIT?
Yes! $75 refundable deposit is required to confirm booking, along with a signed online contract. Deposit is used to reserve your booking date and towards our equipment if damaged or missing.
*Booking it not confirmed until payment has been submitted.
*Deposit is not credited to the cost of your rental. However, it is refunded upon inspection of equipment if equipment is in the same condition as dropped off. (within 72 hours of breakdown)
HOW FAR IN ADVANCE DO I NEED TO BOOK?
The sooner the better! Bookings are reserved on a first come first serve basis. Packages are only rented once per day to ensure sanitation. We suggest you book in advance to make sure that your date is available, as weekends fill up quickly.
WHERE CAN YOU SET UP THE PLAY AREA?
Backyards, Venues, Houses, Apartments!
We can set up outside as long as weather permits and there is a flat leveled surface designated for the equipment. Slopes or uneven surfaces will jeopardize our ability to safely set up. Outdoor set up is on grass, grass must be clean, cut, and dry. We ask that you keep the equipment is a shaded area where the equipment won't get too hot for the children.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations made with as least 7 days prior notice to your event will be granted a full refund. Cancellations made less than 7 days prior to your event will result in the loss of your deposit.
WHAT IS YOUR RAINY DAY POLICY?
Love Bugs Play will not set up equipment outdoors if it is raining. The equipment will become slippery and unsafe.
We ask that you have a back up plan in case we need to set indoors.
*Once the equipment is fully set up and your event has started a refund will not be issued.
*You can reschedule based on availability if we have not set up and rain is a concern for your event.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept all our payments through PayPal.
IS THERE A TRAVEL FEE?
There is not a travel fee for locations within Middlesex County. We are able to accommodate a further distance for a travel fee. Please contact us with your location to receive a travel fee quote.
HOW DO YOU CLEAN THE EQUIPMENT?
Our equipment is sanitized before and after each use. We use a non toxic solution which kills 99.9% of harmful bacteria, viruses, and germs.
WHAT IF I DO NOT NEED THE RENTAL FOR ALL 4 HOURS?
Our rental period is up to 4 hours. We are unable to prorate an event less than 4 hours. This limits our ability to rent elsewhere. Thank you for understanding.